Policy

 

Guarantee

We certify that this watch is authentic and guaranteed to be as described to the best of our knowledge. Each timepiece is guaranteed to be running within the 3 minutes over 24 hours. Customer service is very important to us so make sure to communicate with us about any issue you may be having and we will try to work together to make it right.

Payments

We accept most forms of payment including credit cards, PayPal and bank wire transfer on request (Email us for wire details).


Return & Shipping

 

Return

Each watch is guaranteed by a 6 month repair warranty if the watch is not working as it was described. We time and closely determine the condition of each watch, though due to the nature of vintage watches, we expect the owners reasonable treatment of the timepiece. All watches come with a 2 day try on period, if you don’t like it, ship it back. Return shipping is on the buyer. The watch must return in original condition as it was shipped or full refund may not be guaranteed. Standard refund time is 5-10 business days. Every watch is working well before shipment, but as always DO NOT submerge in water. If a return is wanted by the customer make sure to email us at info@thosewatchguys.com and we will go step by step through the process. 

 

International Shipping

We ship worldwide! Please note that watch shipments may be subject to import fees upon arrival in the destination country; any importation fees or taxes are the responsibility of the customer. All orders must be approved by a fraud detection system before they can be shipped; this process can take up to five business days. Orders are guaranteed to ship within one business day following approval of the fraud detection system. A few shipping options are available for the customer to choose from at different price points. 

 

Domestic Shipping

All orders must be approved by the fraud detection system before shipment. All orders are guaranteed to ship within 1 day of being approved. A few shipping options are available for the customer to choose from at different price points.